Do you ever find yourself saying, “If I could just clone that employee…”? Continuing on from our previous “Cinema Readiness” messages this week found here with Part 1 and Part 2, today let’s talk about your BEST employees.
Your BEST cinema employees greet customers appropriately, contribute to per-caps more consistently, and help provide a clean and inviting environment for guests. Ultimately, they help lower costs and add to the bottom line. They just do things the right way.
How do we ensure more right way employees? It’s simple…
Pull from the best of what’s being done and teach everyone else how to do it that way.
CineTRAIN has seen this effective with customers increasing PerCap revenue at every location – some by up to 30% year-over-year!
Here are some quick thought-starters for starting to define best practices in two critical areas of theater employee experience: